Step 01 · Strategy and direction
Audit the current wording
- Sinh Vũ does
- Review the running text in the market: website, customer emails, social media posts, sales documents, customer service responses. Point out areas of consistency, discrepancies in tone, and gaps.
- You decide
- No approval needed at this step.
- You receive
- An audit of the copy you have in market, marking where it is consistent, where the voice drifts and where gaps sit.
