7 minutes read

Vietnamese hair is a domestic brand advantage no one has tapped yet

Imported products take the shelf not because they are better, but because local brands have not yet named the problem correctly.

Sinh Vũ · Creative DirectorCosmetics industry

Quick summary

Vietnamese hair is biologically different from Western hair: the strands are thicker, rounder in cross-section, and more prone to breaking across the shaft than to split ends. Most imported products are optimized for fine hair and split ends, so they do not address the real problem Vietnamese users face. A local brand that turns this characteristic into a clear product promise and builds its identity around it will claim a position that foreign brands cannot imitate.

In this article · 6 sections

A customer standing in front of a hair care shelf looks for only a few seconds on average before deciding.

And in those few seconds, most domestic brands lose not because their product is worse, but because the bottle next to them names the problem correctly and theirs does not.

Vietnamese hair has its own structure

Research comparing Asian hair with European and American hair shows that Asian hair typically has a rounder cross-section, thicker strands, and a thicker cuticle layer.

That characteristic leads to a different kind of damage: hair is more likely to break across the strand than to split at the ends, and it is harder hit by high heat.

Most Western hair care products are developed and tested on the fine, straight or wavy hair of Europeans and Americans.

A formula optimized for split ends does not solve the real problem of thick, brittle hair.

70%Share of cosmetic notifications in Vietnam that are imported goods, out of a total of 296,116 notifications between 2015 and 2022. Source: Báo Sài Gòn Giải Phóng, citing Ministry of Health data, 21/04/2024.

Imported products take up the shelf, not because they understand Vietnamese hair better.

They hold the shelf because they arrived first, invested in packaging earlier, and built a consistent identity before domestic brands had time to take shape.

Why this is a real advantage

A point of difference is only valuable when competitors cannot imitate it, or when imitating it would not be credible.

Korean or Japanese brands can simply print “for Asian hair” on their packaging.

But the story of the soapberry growers in Nghệ An, of the hair-washing habits of women in central Vietnam, or of a formula refined over years of real sales in Vietnam, is one they simply do not have to tell.

This is the kind of asset Marty Neumeier calls an “unfakeable perception”: it lives in the brand's real history, not in the marketing budget.

A brand is the feeling in the customer's mind. Not a logo, not a slogan, not an ad campaign.

Marty Neumeier, The Brand Gap

Local brands have the raw materials, the geography, and a practical understanding of Vietnamese users. The problem is not a lack of advantages, but that no identity has been built around them yet.

How to use it the right way

There are three steps, in a set order. Get the order wrong and it costs twice as much.

Step one: Decide which hair characteristic you solve best. Not “Vietnamese hair in general.”

More specifically: thick hair that breaks under heat styling, thick hair that resists absorbing nutrients, or hair that is oily at the roots but dry at the ends from the sun.

A narrow, true promise is always more credible than a broad, vague one.

Step two: Put that promise on the front of the packaging, in words customers understand immediately. Not INCI ingredient names (the international ingredient naming standard, required on the back of the packaging), and not chemical terminology.

A test question: read it aloud to someone who knows nothing about hair. Do they understand it immediately?

Step three: Build a consistent color and category-marking system. Give each product line a dominant color that is recognizable from a distance.

From one step away from the shelf, shoppers can tell which line is for moisture and which is for breakage.

38%The price premium customers are willing to pay for a brand rated as “meaningful and different”. Source: Kantar BrandZ.

Packaging is the salesperson standing on the shelf

On a supermarket shelf, no staff member is there to explain. The bottle has to speak for itself.

Domestic hair care brands often make two mistakes at once: large bottles that look like promotional goods, and dense labels that no one reads to the end.

The first mistake comes from prioritizing volume to compete on price. The second comes from wanting to say everything.

Both mistakes can be fixed without changing the formula or investing in a custom mold (making a bottle mold to your own design).

There is only one decision to make: on the front of the packaging, what one thing do you want customers to remember?

50 millisecondsThe time it takes to form a first visual impression when looking at a design. Source: Lindgaard et al., Behaviour & Information Technology, 2006.

Fifty milliseconds is before the customer has had time to read the product name. The decision to pick it up or not is usually already made by then.

The salon is an overlooked distribution channel

Hairdressers use the product directly on clients, explain it on the spot, and are trusted more than any advertisement.

But most domestic brands have nothing for a hairstylist to hand a client after they leave the chair: no referral card, no sample to take home, no reason to remember the name.

The salon channel doesn't require a large budget.

It takes a small set of materials, designed properly: a product name card, fully labeled samples, and a short explanation a hairstylist can repeat.

The brand that does this first will claim a touchpoint that foreign competitors find hard to enter, because imported brands often lack the team to cover small salons across the whole country.

The figures on the structure of Asian hair in this article are based on research in hair materials science (Nohara et al., 2006; Robbins, 2012). Biological characteristics can vary by individual and region. This article does not recommend specific product formulas. It only offers a direction for building brand positioning and identity.

Your point of difference must be protected by a system

A good promise on the packaging can be copied within a few months. A consistent identity system is much harder to copy.

According to a survey by Lucidpress and Demand Metric, brands that maintain a consistent identity across channels report significantly higher revenue than those that do not.

This is a self-reported figure, but the direction of the effect is consistent with the widely recognized principle of equity accumulation in the industry.

Consistency doesn't mean rigidity.

It means: the same primary color across every line, the same writing style across every channel, and the story of Vietnamese hair told in many ways but always from the same root.

  • Color coding for product lines: customers recognize it from a distance, without reading the name.
  • Language describing hair type: use the words customers actually say, and avoid chemistry terms on the front of the pack.
  • The ingredient or formula story: a short passage, true, and impossible to fabricate.
  • Materials for the salon channel: small enough to keep on the counter, clear enough for stylists to remember and retell.

These four things do not need a large budget to get started. But they need to be decided clearly before mass printing, not after the warehouse is already full.

References

Euromonitor International, cited via Báo Sài Gòn Giải Phóng (21/04/2024). Kantar BrandZ. McKinsey, The Business Value of Design (2018). Romaniuk, Building Distinctive Brand Assets. Nohara et al., “Differences in Hair Properties Between Asian and Caucasian Hair”, International Journal of Cosmetic Science (2006). Robbins, Chemical and Physical Behavior of Human Hair (Springer, 2012).

Frequently asked questions

What should a local brand change first to compete with Korean and Japanese products on the shelf?

The first step is not to change the formula but to change the way you speak. If your packaging and messaging do not name the real problem of Vietnamese hair, customers will keep thinking foreign brands understand them better. Put the characteristics of Asian hair on the front, in language a shopper standing at the shelf understands within seconds.

Is a biological difference enough to build a lasting brand, or will customers forget it?

A biological difference is only a starting point. It becomes a brand asset when it is repeated consistently across the bottle, the label, the content, and the way sales staff explain it. If it is only printed on the packaging, without an identity system that prevents imitation, competitors will copy that promise within a single season.

Is it necessary to invest in a custom bottle mold to stand out?

You do not have to start with a custom mold, because the upfront investment is high and the minimum order quantity is large. A strong identity can come first from color, type, and label layout. A custom bottle mold is the next step, once the brand has a foothold and enough cash flow for a long-term investment.