If teachers create flyers and enrollment staff post on social media: if standards are not written correctly, each facility will have a different face.
Brand identity standards for the education sector must be written in a do's and don'ts format, accompanied by ready-made templates for teachers and staff to input content correctly into the brand without needing design knowledge. An essential point is the rules for typography and Vietnamese diacritics, as this is where classroom materials and enrollment flyers often encounter errors. With a network of multiple facilities, it is advisable to open a centralized lookup portal so that everyone can access the latest version instead of saving it separately and using outdated versions.
In the education sector, the creators of brand materials are not marketing staff but teachers, admissions personnel, and facility managers. They produce flyers, social media posts, classroom newsletters, and parent invitations daily. If the writing standards are set for designers, these individuals will not understand and will create materials in their own way. The result is that each facility has a different face, despite being part of the same system.
Most brand standards are written with the assumption that users are designers or at least trained marketing staff familiar with visuals. The education sector completely breaks this assumption. The end users of the standards are homeroom teachers who need to print student report cards, enrollment staff who need to post course introductions, or facility managers who need to create event banners. They are not familiar with grids, do not distinguish typefaces by technical names, and do not have time to read lengthy documents.
Therefore, standards for the education sector must be redesigned from scratch with this user in mind. The rules should be written in a do's and don'ts format. Instead of writing "use the primary typeface in Regular weight for body text," write "use the school's primary typeface, regular style, for main content, and do not use italics for entire paragraphs." Use plain language, specific examples, and ready-made templates for content replacement to produce the correct output.
This is the point where educational materials often encounter errors. When teachers input content into template files, they may use different input methods, copy text from external sources, or send files via devices that do not have the school's typeface installed. As a result, Vietnamese diacritics may display incorrectly, text may break, or the typeface may be automatically replaced with the operating system's default.
The standards need to specify which typefaces to use, where to download them, how to install them, and how to check if the diacritics are displayed correctly before printing or posting. Copyrighted typefaces must have usage rights that cover all personnel creating materials, not just the marketing department; lacking rights means it is a liability. With a network of multiple facilities across various provinces, this is a necessary task to complete beforehand, not after errors have occurred.
The zoning approach aligns with most multi-facility education systems. Centralized control is only appropriate when the volume of materials is low and there are dedicated personnel working quickly.
The best templates are useless if teachers do not know where to find them and which version is the latest. With a network of multiple facilities, it is advisable to open an additional lookup portal, which could be a clearly structured Google Drive folder or a simple internal page where everyone can access the latest templates instead of saving them separately on their devices and using outdated versions.
Accompanying this is a short training session for representatives from each facility. The training does not need to be lengthy, just enough for participants to understand three things: what cannot be changed, what can be changed in the template, and whom to ask when encountering situations without a template. Those who have been trained will serve as points of contact at their facilities to guide their colleagues.
A good identity system allows for local adaptation while maintaining a consistent core identity. Avoid letting each branch break the rules due to overly rigid or confusing standards.
The idea according to Pickcel, brand consistency framework
Topic: Education: maintaining identity across multiple facilities, what regulations do teachers and parents need. Sinh Vũ guide, sinhvu.com
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Sinh Vũ: service documents and practical experience on templates for non-professionals and Vietnamese diacritic rules. Pickcel: brand consistency with local adaptation.
Parents do not need to read the standards, but they are the ones receiving materials created by teachers and admissions staff. If the standards are weak and the materials are off-standard, parents will receive inconsistent images between facilities and easily lose trust in the school's professionalism.
A template is necessary but not sufficient. Teachers need a short training session to understand why those rules exist and what cannot be changed arbitrarily. If only the template is provided without explanation, users will creatively add their own elements when encountering situations not covered by the template, and the results often deviate from standards.
It can be divided into two zones: the core zone, which includes the logo, primary colors, and typography that must remain fixed and cannot be altered by any facility; and the peripheral zone, which includes local illustrations, teacher names, and specific event schedules that facilities can fill in using a provided template. This approach maintains a consistent overall appearance while reducing the burden on the central department from having to approve every small document.
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